I'm supposed to call back by Friday if I haven't been contacted before then. Instead, I was told someone should call within the week to set it up. I was told "Good news! We will have a service rep in your area very soon!" However, I was still not given a date. I told them I was at the end of my nice, and that after 8 months my mother has not been able to access half of her house and we expected service sooner than later. She transferred me to the service dept where someone finally answered. We ALREADY HAD ONE AND NEEDED SERVICE!!!! I finally started calling and called to place an order, then told that person, (who magically answered the phone after just a couple of minutes), that I really didn't need to order a lift. My mother was told she would have to wait until a service person was "in the area." Well, a service person is NEVER in the area! My mother waited patiently and called every month for over 8 months!!! 2nd: Person on the phone would not schedule a service call. First: couldn't get anyone to answer the phone for at least 20 minutes. The lift was great until after a few years the battery stopped charging and we tried to schedule a service call. No problem ordering or scheduling installation. I will be sharing my concerns on social media if Acorn continues to ignore us. I worry that he is going to fall down the stairs, and I am completely disgusted with Acorn. How dare you sell us an expensive service contract and not fulfill your part of the bargain? My husband is exhausted from climbing up and down the staircase. I was told that my husband's situation was being flagged as a priority but there would be no repair person available until August 30th. I called Acorn several times within the past few days and got nowhere. My husband's physical therapist advised him not to try to climb any stairs because he did not think it was safe. Our stairlift died the other night, and we were told that no repair person would be available for another week even though I had pleaded with the telephone representative and said my husband not only had Parkinson's Disease, but he was also recovering from a broken hip which had required surgery. We purchased a very expensive service contract after the first year, and we were promised superior service if we needed technical support. My husband has Parkinson's Disease, and he was finding it very difficult to climb up and down the stairs. Whenever we needed technical support, it was not forthcoming during a reasonable amount of time. My husband and I had an Acorn Stairlift installed in our home 18 months ago. I am on the phone trying to reach someone since this morning, nothing. Their brochure said "service 7/7 days a week and 365 days a year. I paid a lot of money and cannot use the chair since September 15th. Surprisingly he did and he told us that nothing was scheduled, I am handicapped from my knees and cannot get the stairs. We called the salesman and he promised to call us back. Today the 5th, we tried to get a confirmation, same music, impossible to get connected to someone. We scheduled the repair for October 5th (the chair is out since September 15th). We contacted the salesman and with his help we got someone. Impossible to get someone on the phone from the customer service. We tried to contact them for 4 days without success. We bought our second chairlift 4 months ago, and it stopped to work after just four months. Get special offers, advice and tips from Retirement Living delivered to your inbox. We do this to help you identify companies that will meet your specific buying needs, and we do not receive compensation for these designations. Great Value) based on our staff's judgment. Retirement Living independently researches companies, and we use editorial discretion to award companies with special recognition (i.e. As an Amazon Associate Retirement Living earns from qualifying purchases. The compensation we receive from our partners may impact how and where companies appear on our site, including the order in which they appear. Retirement Living will not include companies on our guides that do not meet our quality standards. However, Retirement Living independently researches companies, and the compensation we receive does not affect the analysis of our staff. We may receive compensation from our partners. As a result, we provide our buyers guides and local guides free for consumers. We believe everyone deserves to make thoughtful, informed purchase decisions. We may earn money from our partners when you click a link, complete a form or call a phone number. ![]() Advertising Disclosure × Advertising Disclosure
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